1.1. General Commitment: The Partner undertakes to maintain the entire hospitality and service unit in an exceptional, continuously monitored hygienic and aesthetic condition throughout the entire duration of services provided within the BGP Global ecosystem. Cleanliness expectations extend to every point of the venue with which the guest may come into direct or indirect contact during their stay.

1.2. Priority Hygiene Areas: The Partner must pay special, priority attention to the continuous cleanliness of the following surfaces and rooms:

• Guest Areas and Furniture: Providing clean, immaculate tables, chairs, counters, and seating areas upon guest arrival and throughout operating hours.
• Service and Operational Areas: Continuous maintenance of clean counter surfaces, hygienic sinks, tapping, and preparation equipment.
• Restrooms (High Priority): Regular, high-priority cleaning and disinfection of washrooms, toilets, faucets, mirrors, and handwashing areas, as well as the continuous replenishment of required hygiene supplies (soap, paper towels, toilet paper).
• Staff Appearance and Grooming: Serving staff must always appear before guests in clean, well-groomed work attire, with hygienic hands, and strictly clean, maintained nails.

2.1. Unified Global Guest Experience: The core mission of BGP Global Systems is to provide the exact same outstanding, premium-standard hospitality experience to community members anywhere in the world. The Partner agrees to strictly align with this international expectation, guaranteeing that the BGP guest receives the same care and quality in Colombia, Brazil, the USA, the EU, or any other country.

2.2. Expected Staff Attitude: All service staff of the Partner are required to continuously practice the following human and professional behavioral principles:

• Attitude: Sincere kindness, friendly demeanor, direct helpfulness, and a cheerful, open presence.
• Respect and Communication: Unbiased, professional, and highly informative communication with every guest.

2.3. Special Perspective and Local Support for the BGP Guest: The Partner and its staff treat visiting BGP guests not as average tourists, but as open individuals eager to integrate into the city's heartbeat. Staff are obliged to assist guests in navigating the local environment. When capacity allows, staff actively support the guest's experience and integration with local experience, recommendations, and useful information.

3.1. Premium Hospitality and Table Reservation Priority (Founder Priority): The Partner agrees to treat guests holding BGP Global Founding and VIP digital cards as high-priority guests. In the event of a 'Founder Priority Hospitality' alert indicated by the Merchant QR Scanner, the Partner and its staff are obliged to provide distinguished attention and VIP hospitality. Priority seating and table reservation during full house conditions are provided if specifically included in the individual service agreement between the parties.

3.2. Flawless Provision of Contractual Offers and Discounts: The Partner commits to fully honoring discounts, promotions, and package offers undertaken within the BGP Global system immediately upon presentation and validation of the BGP member's QR code, without hidden costs or objections.

3.3. Strict Photo-Match Quality Standard for Welcome Offers:

• Visual Identity: Every welcome drink, food, or drink promotion on the Partner's profile page within the BGP Global platform will be displayed with a high-resolution photo.
• Quality Guarantee: The Partner strictly obligates themselves that the welcome drink or promotional item served to the guest matches 100% in composition, presentation, portion size, and visual appearance with the photo displayed in the application.
• No Deviations Allowed: The Partner must not substitute the item shown in the photo with a lower quality, smaller portion, or different presentation alternative.

3.4. Permanent Privileges and Contractual Premium Treatment for Founding Badge Holders:

• Irreplaceable Pioneer Status: The Partner acknowledges that the Founding Pass and Founding Digital Badge can only be acquired before the official launch of the mobile app. From the app's go-live date, the Founding badge PERMANENTLY AND IRREVOCABLY CEASES TO EXIST and cannot be acquired for any amount in the future.
• Special Thanks and Lifetime VIP Treatment: The Partner and its staff contractually agree to provide Founding badge holders with the highest possible level of appreciation and personalized hospitality.
• BGP Annual Birthday Event Series: Founding members stand at the center of BGP Global's annual anniversary events, and partners will treat them as guaranteed VIP guests at these premier occasions.

4.1. Training Obligation: The Partner undertakes to train all service staff (bartenders, waiters, receptionists, managers) on how to use the BGP Merchant QR Scanner interface. Staff must be prepared for the arrival of BGP members on every shift and perform scanning smoothly.

4.2. Web Scanner Workflow: 1. Opening: Staff open the BGP Merchant PWA web interface in the browser of any smartphone or tablet (Safari / Chrome). 2. Scanning: Staff click the camera button on the interface and point the device at the dynamic QR code displayed on the BGP member's mobile phone. 3. Instant Evaluation (< 0.8 sec): The system displays one of the following three visual states: ■ GREEN SCREEN (Standard Verified Member): Valid member. Staff immediately grant the contractual base discount / promotion. ■ PURPLE / GOLD SCREEN (Founders / VIP Patron Member): Premium Member. Displayed alert: 'FOUNDER PRIORITY HOSPITALITY REQUIRED!' Staff are obliged to treat the guest with utmost care, grant the maximum discount level, and provide contractually promised welcome perks and priority seating. ■ RED SCREEN (Invalid / Expired Pass): Invalid or already used code. Discount must be denied.

5.1. Purpose and Function of the Sticker: The sticker serves as proof of presence within the BGP app. BGP members can check in via this sticker, which unlocks real, personal experience-based rating capabilities and future loyalty features for them.

5.2. Strict Placement Regulations:

• Indoor Business Premises Placement: The sticker may only be placed inside the business premises. It is strictly PROHIBITED to place it on the outside of the entrance door, as rating rights can only be granted to BGP members physically present inside the venue.
• Operationally Non-Disruptive Location: The sticker MUST NOT be placed directly at the cash register/checkout, nor can it obstruct payment processes.
• Convenient, Unhurried Access: A spot must be chosen where BGP members can scan comfortably without being rushed.
• Optimal Lighting and Height Conditions: It must NOT be in a dark corner and must be placed at a comfortable height (approx. 120-160 cm).

5.3. Approved Location Examples:

• Restaurant / Bar: Along the main traffic route leading to restrooms or the guest area, on a clearly visible wall section.
• Disco / Club: In the approach zone of the bar, but outside the immediate service counter surface.
• Sauna / Wellness: In the changing room, near the mirror or central relaxation area.

5.4. Staff Navigation Obligation: If a BGP member inquires about the sticker, staff are obliged to clearly, kindly, and understandably point out or navigate the guest to the sticker's location.

5.5. Quality Control, Mystery Inspections, and Sanctions: BGP Global Systems may send mystery inspectors to the Partner's location at unannounced times. Failure to display the sticker, intentionally placing it in a faulty/dark location, or damaging it will result in the Partner's immediate exclusion and revocation of BGP Verified status.

5.6. Sticker Damage, Malfunction, Replacement, and App Notification:

• Postal Delivery: The sticker arrives via postal mail as a closed consignment to the registered business address.
• Immediate Error Reporting (Within 24 hours): In case of damage or absence, the Partner is obliged to report the issue in the BGP Partner WhatsApp group AND via the Badge Replacement interface of the BGP Merchant App.
• App Notification: Following the report, the app automatically displays: PHYSICAL BADGE REPLACEMENT IN PROGRESS — Proof of presence temporarily verified via Merchant Scan.
• Sanction for Delayed Reporting: Unreported sticker absence entails IMMEDIATE SUSPENSION of the Partner's profile page.

5.7. Protection Against Counterfeiting, Cloning, and Unauthorized Duplication:

• Unique Cryptographic Protection: Every official BGP NFC/QR sticker features a unique encrypted cryptographic ID and a copy-protected NFC chip.
• Prohibition of Copying: The Partner and staff are strictly PROHIBITED from photographing the sticker for duplication, photocopying it, cloning it, or reading out NFC data.
• Legal Sanctions: Any form of counterfeiting of the sticker will result in IMMEDIATE EXCLUSION, full liability for damages, and prompt legal proceedings.

6.1. Subscription Packages and Mandatory Discount Offer:

• Standard Partner (€10 / month) — Mandatory Discount Choice: A Partner choosing the Standard package is obliged to activate at least one from the following fixed list of discounts: 1. Photo-Match Welcome Drink: A welcome drink 100% matching the photo in the app. 2. Photo-Match Discount Snack: A high-quality edible snack considered exclusively a local specialty. 3. Minimum 10% Guaranteed Discount: Direct discount from total consumption.
• Regional Founder (€199 / year) & VIP Sponsor (€499 - €999 / year): Partners on higher tiers are strongly advised to provide the above discount types to maximize customer traffic.

6.2. Customer Support and Communication: Support and customer service communication provided to B2B partners take place exclusively in the dedicated official BGP Partner WhatsApp group.

6.3. BGP Infrastructure and App Development Fund: The Partner may make a voluntary financial contribution (€100, €250, €500, €1,000, or a custom amount) to the BGP Global Development Fund. In return, the Partner receives a special "Platform Builder" recognition badge on the platform.

6.4. B2B Founding Partner Status and Exclusive Privileges:

• Last Chance Until App Launch: The B2B Founding Partner Badge is available exclusively to venues joining before the official launch of the mobile app. From the app's go-live date, the B2B Founding badge PERMANENTLY CEASES TO EXIST.
• Exclusive Privileges: Prominent name and logo placement on the BGP website and in-app Founders Wall; Official VIP guest status at BGP Global annual anniversary galas; Priority handling during administrative procedures.

7.1. Cancellation, Refund, and Pre-Launch Policy: The Partner acknowledges that B2B subscription fees paid during the pre-launch phase and contributions to the Development Fund are non-refundable. Paid amounts are directly utilized for software development and network expansion. A monthly subscription can be cancelled at any time with one click from the partner dashboard; it then stops renewing at the end of the month already paid.

7.2. Contract Termination and Sanctions: BGP Global Systems reserves the right to immediately and unilaterally terminate the B2B partnership agreement and revoke BGP Verified status in case of severe hygiene or behavioral breaches, denial of discounts, sticker abuse, or tarnishing of brand reputation.

7.3. Intellectual Property Rights: BGP Global logos, trademarks, NFC/QR stickers, and "BGP Verified" badges are the exclusive intellectual property of BGP Global Systems. Upon termination of the agreement, the Partner is obliged to remove the physical sticker.

7.4. Data Privacy (GDPR): Both parties commit to strict compliance with GDPR. During the use of the Merchant QR Scanner, staff only see data necessary for guest identification, which they must not store or pass on to third parties.